Assistance
In this section you can get help in lots of different ways: from the myCIVIS Assistant, available wherever and whenever, through to our contact channels, support requests, FAQ and useful resources. All the help you need is here.
Ask the myCIVIS Assistant
Describe the issue you're experiencing and get a quick response.
Useful resources
Discover the tools for getting the most out of myCIVIS.
Discover how to use the portal and services step by step.
Quickly access sites and services connected with myCIVIS.
Frequently Asked Questions
Contact details
We are available every day (except Thursdays) from 9.00 a.m. to 12.00 p.m. and on Thursdays from 8.30 a.m. to 12.30 p.m. and from 2.30 p.m. to 5.30 p.m..
Call the myCIVIS call centre for support from our operators. Your operator may charge you.
Write to us on WhatsApp and receive a reply from our operators directly in the chat.
You can also contact myCIVIS Support by sending an SMS. Your operator may charge you.
Start a chat to talk to myCIVIS Support and get support for your request.
Support service for technical access to the platform and for information about the content of the available services.